Paying your utility bill is easier than ever, with Automatic Bank Drafting. To sign up for bank drafting simply complete the online authorization form, That's it. It is simple, easy, and convenient. After we receive your information, we will set up Automatic Bank Drafting with the financial institution of your choice. One of our representatives will also send a confirmation email to you within 48 business hours of your submission. Once your Bank Drafting is complete, your billing statement will be noted "Bank Draft - Retain This Stub For Your Records - Do Not Pay." You will continue to receive a monthly water bill, which will indicate a "due date."
Note: Please pay any current bill and allow 30 to 45 days for automatic drafting to begin. Your bank draft will be completed no more than seven days prior to your due date. (No drafting will occur on weekends or holidays.)
Please be sure to maintain sufficient funds in your account to cover the automatic withdrawal each month. If your automatic draft is returned for insufficient funds, you will be assessed by your financial institution and the City of Plano Customer and Utility Services Department the same amount that would apply for a dishonored check.
For information regarding other means of paying your utility bill and/or additional departmental information, please refer to our Frequently Asked Questions.