Management & Administrative Support

PSC has a very experienced and knowledgeable administrative and management support staff. These individuals are continuously evaluating and working to improve all aspects of the emergency services we deliver, and also monitor and prepare for anything that could affect the City of Plano and its emergency services.

Director, Public Safety Communications
Susan Carr
The Public Safety Communications director is responsible for managing and directing the activities, operations and staff of the PSC Department, which includes the City's 9-1-1 System.

Administrative Manager
Mark Theurer
The PSC Administrative Manager is responsible for overseeing support personnel. Those functions include Hiring, Policy and Accreditation, Computer Operations and Technology, Quality Assurance, Training and Public Education. The Administrative Manager also provides oversight of the Purchasing and Budge processes for the department.

Operations Manager
Michelle Haggerty
The Operations Manager is responsible for managing the daily and emergency functions of the 9-1-1/Dispatch Operations. This person also coordinates communication functions between Police, Fire and Public Safety Communications; as well as researches and responds to citizen inquiries involving department service delivery.