Training

Department Overview
The successes and positive reputation of Plano Public Safety Communications is due highly in part to our thorough training of all newly hired employees. The intent of the training program is to familiarize new PSC Recruits and Specialists with roles and responsibilities within the department, while teaching skills necessary to perform the job properly.

The Training Department has two full-time Training Coordinators: Samantha Baumgartner, and Marjorie Rochelle, dedicated to instructing new recruits and keeping current employees sharp and updated within the ever-changing world of 9-1-1. In addition, the department has a group of eight Communications Training Officers who guide each new hire every step of the way, ensuring they get one-on-one attention and guidance.

Training Coordinator Responsibilities
The Training Coordinators develop and implement training programs for new and existing employees of the PSC Department. This includes direction, scheduling, and conducting of classroom and on-the job training. They participate in the development of classes, manuals, lesson plans and other material. Instruction includes continuing education courses and annual in-service training. They monitor work of PSC Trainers, including written procedures to evaluate work and training requirements for daily evaluations. They make recommendations regarding successful completion of training and retention of trainees.

Training Agenda
Personnel will complete approximately 224 hours of training before being released to answering phone calls, and up to 1,632 hours of experiential and certification training if fully cross-trained in Police, Fire, and NCIC Operations. Training includes (but certainly not limited to) Emergency Telecommunicator Certification, TCIC/NCIC Full Access, CPR Training, Emergency Medical Dispatcher certification, Geography Tours, Police and Fire ride-along, Suicide Intervention, and Hostage Negotiation, as well as additional classroom and console training.

Upcoming Training Schedule


Training

Unless otherwise stated, all classes are held in the Plano Public Safety Communications Training Facility located at 1520 K Avenue, Plano, TX 75074. Training class dates and content are subject to change due to department needs and available staff.
 
APRIL 2016
04/01/16 – 05/31/16 Emergency Telecommunicator Continuing Education – NCMEC Missing Children Dynamics & Response
04/15/16 – 05/15/16 Emergency Telecommunicator Continuing Education – Emergency Call Taking

MAY 2016
05/09/16 – 05/31/16 Emergency Telecommunicator Continuing Education – Emergency Medical Dispatch - Baby’s In Charge

JUNE 2016
06/01/16 – 06/30/16 Emergency Telecommunicator Continuing Education – TDD / TTY
06/01/16 – 06/30/16 Emergency Telecommunicator Continuing Education – Protocol Selection
06/27/16 – 08/05/16 Emergency Telecommunicator Classroom Training

JULY 2016
07/01/16 – 07/31/16 Emergency Telecommunicator Continuing Education – CJIS Awareness Training
07/01/16 – 07/31/16 Emergency Telecommunicator Continuing Education – High Performance Emergency Medical Dispatch
07/18/16 – 07/20/16 Fire Dispatcher Classroom Training
07/18/16 – 07/20/16 Police Dispatcher Classroom Training

AUGUST 2016
08/01/16 – 08/31/16 Emergency Telecommunicator Continuing Education – Cell Phone Apps and 9-1-1
08/01/16 – 08/31/16 Emergency Telecommunicator Continuing Education – Commonly Encountered Mistakes
08/08/16 – 08/10/16 Police Dispatcher Classroom Training
08/08/16 – 08/09/16 NCIC Operator Classroom Training
08/08/16 – 09/16/16 Emergency Telecommunicator Classroom Training

SEPTEMBER 2016
09/01/16 – 09/30/16 Emergency Telecommunicator Continuing Education – Emergency Medical Dispatch
09/12/16 – 09/13/16 NCIC Operator Classroom Training
09/26/16 – 11/04/16 Emergency Telecommunicator Classroom Training

OCTOBER 2016
10/01/16 – 10/31/16 Emergency Telecommunicator Continuing Education – Major Incident Policy Review
10/01/16 – 10/31/16 Emergency Telecommunicator Continuing Education – Bullying in the Workplace  
10/03/16 – 10/05/16 Police Dispatcher Classroom Training
10/31/16 – 11/02/16 Police Dispatcher Classroom Training
10/31/16 – 11/02/16 Fire Dispatcher Classroom Training

NOVEMBER 2016
11/01/16 – 11/30/16 Emergency Telecommunicator Continuing Education – Emergency Medical Dispatch
11/01/16 – 11/30/16 Emergency Telecommunicator Continuing Education – Chemical Suicides
11/07/16 – 11/09/16 Fire Dispatcher Classroom Training
11/28/16 – 11/29/16 NCIC Operator Classroom Training

DECEMBER 2016
12/01/16 – 12/31/16 Emergency Telecommunicator Continuing Education – Protocol System Use
12/01/16 – 12/31/16 Emergency Telecommunicator Continuing Education – TDD/TTY
12/12/16 – 12/14/16 Fire Dispatcher Classroom Training
12/26/16 – 12/27/16 NCIC Operator Classroom Training
12/26/16 – 02/04/17 Emergency Telecommunicator Classroom Training