SEL - Is This An Emergency?
Is this an Emergency?
An emergency is a condition posing a serious and immediate threat to the health or welfare of the family - generally within two weeks - and without warning. In emergency situations, the approval process is streamlined. A home energy audit is NOT required and you may choose your own contractor.
Typical emergency repairs include:
- Hot Water Systems
- Mechanical Systems (i.e. HVAC or heating, depending on the season)
Click here to apply.
SEL Emergency Replacement Process
- Homeowner applies to city (online or hard copy), acknowledges Resident Agreement
- City determines homeowner eligibility
- City notifies homeowner and Credit Union of Texas (CUT) of eligibility; homeowner then applies for loan approval with CUT
- CUT determines approval and notifies homeowner and city.
- Homeowner sends contractor estimate to city for approval. City reviews estimate and issues a Project Eligibility Letter (PEL) to homeowner for work to begin
- Homeowner coordinates and completes project scope, while selected contractor insures all permits and inspections are completed
- Homeowner notifies city when scope of work is complete and provides final, signed invoice
- City issues Quality Assurance Certificate (QAC) to CUT and homeowner to schedule closing
- CUT issues funding check to contractor and homeowner upon completing / closing the homeowner's loan
- Homeowner begins loan repayment