Customer & Utility Services

Customer and Utility Services contributes to the overall quality of life of our vibrant and versatile city by striving to provide world-class services; and ensuring adequate funds for the protection of citizens and provision of municipal services by providing accurate and timely reading of water meters and billing of accounts, controlling optimum collections, maintaining precise financial and customer records, and ensuring positive public relations.  
  1. Water and Sewer Rates Increase Nov. 1

    Plano's residential and commercial water customers will notice a pass-through rate increase from the North Texas Municipal Water District of 2.5 percent for sewer and 10 percent for water applied to bills beginning Nov. 1. Read on...
  2. City Offers Another Way to Pay Plano Water Bills

    Beginning April 1, the City of Plano is offering another quick and convenient way to pay your Plano water bill by using Western Union. Visit any Western Union location and pay the $1.50 fee, and your bill will be paid quickly and securely. Read on...
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