Customer & Utility Services


Customer and Utility Services contributes to the overall quality of life of our vibrant and versatile city by striving to provide world-class services; and ensuring adequate funds for the protection of citizens and provision of municipal services by providing accurate and timely reading of water meters and billing of accounts, controlling optimum collections, maintaining precise financial and customer records, and ensuring positive public relations.  
  1. City of Plano Customer & Utility Services (CUS) Confidentiality Cards

    Plano is not releasing any information about citizen’s social security numbers or driver’s licenses. New water customers receive a welcome letter that directs them to the CUS website where they can opt to have their account marked as “confidential ”. Read on...
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