Frequently Asked Questions

1.   Why do I see water coming out of a fire hydrant?

2.   
What days of the month and times of day can I currently water my lawn?

3.   When is garbage collection, recycling or bulky waste pick-up scheduled for my area?

4.   What steps are being taken by the City regarding the West Nile Virus?

5.   How long can I expect street construction to continue at a particular area?

6.   Where can I get information about my recreation center account?
You can call any recreation center or email parksinfo@plano.gov
For login information or questions about a membership, class or camp, please email parksinfo@plano.gov.

7.   How do I reserve a park pavilion or athletic field?

Reserve a Pavilion
Reserve an Athletic Field  

8.  Who is responsible for screening walls, sidewalks, alleys and streets?

9.  How do I report a dog that consistently barks late at night?

10.  What should I do if I see a coyote or bobcat in the neighborhood?

11.  How do I obtain a police report?

Traffic Accident Reports
Other Police Reports:  Send request to policeopenrecords@plano.gov

12. How do I pay a traffic citation or red light camera violation?

Traffic & Other Fines  
Red Light Camera  

13. How do I sign up to receive tornado warning alerts and other emergency information?

14How do I report a junk vehicle or other property standards issues?

15.  How do I obtain a library card?

16.  Please explain my water bill.

17.  What is required by the City when I install a water heater?

18.  How do I file a claim with the City?

See instructions and forms here.

19.  My streetlight is out.  Who do I call?

20.  Do I need a license to have a business in Plano?

Please phone our Building Inspections Department at (972) 941-5951 and review your specific plans with them.  You might need to acquire an occupancy permit. You should contact the Collin County Clerk’s Office by calling (972) 424-1460 ext. 4185 or logging on to http://www.collincountytx.gov/county_clerk/assumed_names/Pages/default.aspx to see if you will need to file an Assumed Name Certificate. You should also contact the State Comptroller’s Office regarding the need for a state sales tax certificate.  The Dallas office phone is (972) 792-5800 or see https://www.comptroller.texas.gov/taxes/permit/.


21. Are temporary portable storage units allowed (i.e. PODS) in residential areas and if so, for how long?

Yes, you may place a temporary storage unit in your driveway for a maximum of 30 days.  Please note the unit cannot be placed in the public right-of-way, such as on the street or blocking a sidewalk.  


If your question is not answered above, please feel free to check our extensive (department organized)
FAQ list here or continue onto the Ask a Question form.