Using Your Library Card

Borrowing
The loan period for most items is three (3) weeks and borrowing is limited to 50 total items per cardholder. Once the limit is reached, borrowing will not be permitted until the cardholder’s record falls below 50 items. Of the 50 item total, no more than 10 DVDs may be checked out at one time, and only one STEAM kit may be checked out at one time.

The following items are limited to a loan period of one (1) week:
  • Bluebonnet books (current)
  • DVDs (excluding instructional and those with a playing time longer than seven hours)
  • Holiday books (children’s easy)
  • Holiday music (adult CDs)
  • Launchpads
  • Magazines (print copies)
  • Science experiment books
  • STEAM kits
  • Tax books (current)
  • "Too Hot to Hold" items (excluding DVDs)
The following items are limited to a loan period of three (3) days:
  • “Too Hot to Hold” DVDs
Patrons are responsible for all materials charged to their library card until materials are checked back in. Notify the library immediately if your card is lost or stolen.

Fees and Fines


Payment may be made via cash, check, or credit card (MasterCard, Visa, or Discover) at any library; or checks may be mailed. Credit cards are also accepted by phone or online. Log in to your account to use the online bill pay service. Link

Hold Requests


Hold requests are limited to 25 per card. When placing an item on hold, patrons may select any Plano library for item pickup and will be notified when the item becomes available.

Mobile App


Download the library mobile app to manage your account, store your library card, search for books, movies and music, place holds, download an eBook, learn a new skill, research a topic, find a great program to attend, locate your neighborhood library and more; available from the App Store, Google Play, and Amazon (search for Plano Public Library System).

Notification Preference


Notifications may be sent by email, text, or telephone. Contact the library to update your account settings. Notifications are sent as a courtesy only; monitoring due dates and renewal status is the patron’s responsibility.

Overdue Charges


  • DVDs, Launchpads, STEAM Kits, Theme Bags, and “Too Hot to Hold” items - $1 per day
  • All other materials - $0.25 per day
  • Maximum accrual - $10 per item
Patrons must pay overdue charges when items are returned beyond due dates, and pay replacement costs plus a $5 non-refundable processing fee for lost and/or damaged items.

For materials not returned or paid for after 41 days and/or for uncollected fines of $25 or more, payment will be sought by a collection agency. A $10 collection fee will also be assessed and is non-refundable.

Sets returned with missing pieces will accrue fines on the patron record until the complete set is returned. If any piece of a set is lost, the patron will be charged the cost of an entire replacement set.

The Library reserves the right to limit checkout privileges until overdue or lost material charges are cleared.

Overdue - Delinquent Accounts


Library cardholders whose accounts are delinquent and have been sent to collections will be blocked from checkout privileges and computer access until the amount owed is paid in full.

Renewing


Materials not on hold for another patron will renew automatically up to ten times in general; however, some items are limited to one renewal, including Launchpads and STEAM kits from Haggard Library; and some items such as "Too Hot to Hold" are not renewable. Log in to your account online to monitor due dates, renewals, and current status of all items.

Returning


Materials may be returned to any of the five Plano libraries regardless of where they were checked out, excluding STEAM Kits which must be returned to the library where they were checked out. Outside book drops are located on the west side of each library. Book drops are closed on holidays when the library is closed; check the library website for current closure dates.

Self-Service Checkout


Self-checkout machines are available for quick service at all Plano libraries and allow use of a library card, or library card number stored in the library mobile app to check out materials. You may also pay fees and fines, renew items, and review holds on the self-checkout machines.

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