Fees for Services
The City of Plano Customer and Utility Services Department offers a variety of services to our customers. Some services require a minimal fee. A service fee is charged for some non-emergency services. If you have any questions regarding whether you will be charged for a service, always ask. The following is a summary and brief description of service fees.
New Connect Fee
This is a one-time charge for initiating new service.
Service Connect Monday through Friday 8:00 a.m. - 4:59 p.m.
After Hours Service Weekdays 5:00 p.m. – 9:00 p.m., Saturdays & Holidays 8:00 - 9:00 p.m.
Non-Emergency service calls will not be accepted at anytime on Sundays.
Normally used by landlords to make a house ready for occupancy. This service is for a maximum of 20 days and includes 1,000 gallons of water and sewer. Usage over 1,000 gallons will result in additional charges.
Meter Test Fee
3-inch meter or larger meter
If you think your meter is measuring your water usage inaccurately, we will test it for you for a fee, payable in advance of scheduling the test. If the results of the test indicate that the meter is inaccurate, outside the industry standards, the fee will be refunded.
Non-Emergency Trip Fee
Most often this is for turning water off so that customers can make plumbing repairs. Monday through Friday 8:00 a.m. - 5:00 p.m.
These fees are charged if service is terminated for non-payment. Delinquent Fee (This fee also applies should additional time be given to pay a delinquent account.)
Normally used by residents or businesses for inspection purposes. This service is for a maximum of 24 hours and includes 1,000 gallons of water and sewer. Usage over 1,000 gallons will result in additional charges.