Certification (CALEA)

CALEA Accreditation

The City of Plano Public Safety Communications(PSC) department is proud to have been accredited under the Commission on Accreditation for Law Enforcement Agencies since 2005, and has also earned special distinction as a CALEA Flagship Agency which designated Plano as an extraordinary example of excellence in public safety.

The CALEA Public Safety Communications Accreditation Program provides a communications center, or the communications unit of a public safety agency, with a process to systemically review and internally assess its operations and procedures. Since the first CALEA Communication Accreditation Award was granted in 1999, the program has become the primary method for a communications agency to voluntarily demonstrate its commitment to excellence. The standards upon which the Public Safety Communications Accreditation Program is based reflect the current thinking and experience of public safety communications executives and accreditation experts. APCO International (Association of Public-Safety Communications Officials International, Inc.), the leading communications membership association, was a partner in the development of CALEA’s Standards for Public Safety Communications Agencies© and its Accreditation Program. This relationship continues today as APCO recognizes the achievements of CALEA Accredited Public Safety Communications agencies and supports accreditation.  

CALEA Requirements and Standards
  • CALEA Accreditation requires the communications center or unit to develop a comprehensive, well thought out uniform set of written directives. This is one of the most successful methods for reaching administrative and operational goals, while also providing direction to personnel.
  • CALEA Accreditation standards provide the necessary reports and analyses a CEO needs to make fact-based, informed management decisions.
  • CALEA Accreditation requires a preparedness program be put in place—so a communications center is ready to address natural or man-made unusual occurrences.
  • CALEA Accreditation is a means for developing or improving a communications center’s relationship with the community or the agencies it serves.
  • CALEA Accreditation strengthens an agency’s accountability, both within the agency and the community, through a continuum of standards that clearly define authority, performance, and responsibilities.
  • Being CALEA Accredited can limit a communications center’s liability and risk exposure because it demonstrates that internationally recognized standards for public safety communications have been met, as verified by a team of independent outside CALEA-trained assessors.
  • CALEA Accreditation facilitates an agency’s pursuit of professional excellence.