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Commendations & Complaints

There is no greater form of recognition for a telecommunicator than to receive a compliment from someone whose life they have touched and made better. On the same note, it is also our goal to investigate all complaints regarding our performance to maintain our exceptional level of performance.

You may use our online feedback form to submit a commendation or complaint directly to the Communications Manager, email, or register your complaint in writing by mailing to:
City of Plano, Public Safety Communications
Attn: Susan Carr, Public Safety Communications Director
1520 Avenue K
Suite 010
Plano, TX 75074

Internal Investigation Reports

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