An Exciting Career
Working for an emergency communications agency is an exciting career, especially with a center as technologically advanced as the City of Plano's. As a new employee you will undergo extensive training with our staff. You will learn how to help people in desperate situations and provide life-saving instructions to callers, as well as coordinate police responses and dispatch fire and ambulance services when needed.

Starting salary is $40,000 per year. Please see if you meet our minimum qualifications, then proceed to review and begin the steps in our hiring process.

If you have any questions please email Melodie Jack, operations coordinator, who is responsible for administering the selection / hiring process for call taking and involved with special projects as needed.


Minimum Qualifications

Plano Public Safety Communications wants employees who take pride in the strenuous privilege of 9-1-1 dispatching. We offer extensive job-related training; you are not required to already know how to handle emergency phone calls. However, below is a list of minimum qualifications that one must possess to be considered for the position:
  • Availability to work a variety of shifts as assigned, including days, evenings, nights, weekends, holidays, and overtime as needed.
  • Computer skills using Windows-based programs and data entry or word processing experience.
  • Data entry speed of at least 3,400 keystrokes per hour
  • High school diploma or GED.
  • Knowledge of telephone skills as related to a multi-function phone or PBX system
  • Must meet the requirements to be applicable for a Texas Commission on Law Enforcement (TCOLE) certification
  • One year experience in a customer service environment

Hiring Process

Below is a list of steps you will go through as an applicant. Due to the extensive testing required for these positions, a hiring process time of 8 weeks is not uncommon.
  1. Complete online application through Human Resources
  2. You will then be contacted to set up a date to come in for initial testing
  3. Applicants come in and complete testing, they are then issued the necessary paperwork.  
  4. Background investigation, personal reference checks, and employment verification
  5. Polygraph examination and psychological evaluation
  6. Two-hour Observation of Plano PSC call-taking and dispatch operations and panel interview
  7. Hearing test and physical examination
  8. Final interview with department manager

Required Documents