The City of Plano Police Department is committed to providing citizens with exemplary service. In order to ensure the department is meeting the community’s needs and expectations, we asks the opinions of citizens by mailing annual surveys to randomly selected households throughout the city. The survey poses key questions to assist the department in determining citizen perceptions of safety, quality of life, and quality of police services. The survey also allows residents to convey their priorities for enforcement. Community feedback serves as a "report card" and provides insight for the process of establishing goals, enhancing training, and shaping the future of the Police Department.
The Department also conducts quarterly user surveys to monitor the quality of police services delivered to the community. Persons are randomly selected and each survey contains four questions relating to the quality of service they received from the police department.
The following is the current Citizens Survey Report (yearly) and User Survey Report (quarterly). For additional information, please contact the Plano Police Department's Public Information Office via email or at 972-941-2433.