Compliment / Complaint

Compliment a Plano Police Employee
If a Plano Police Department employee has done a good job and you want to say thanks, you may elect to do one of the following:
  • Call or visit the Plano Police Department during regular business hours and ask to speak to a supervisor within the employee's division of assignment.
  • Complete a Compliment form and submit it electronically.
  • Complete a Compliment form and send it via the United States Postal System to:
    Plano Police Department
    Professional Standards Unit
    909 14th Street,
    Plano, TX 75074
Your comments will be forwarded through the employee's chain of command and be reviewed by the Office of the Chief of Police. After the review, a copy of your comments will be placed in the employee's personnel file and the original document provided to the employee.

File a Complaint Against a Plano Police Employee
The department recognizes the importance of protecting the community from employees who have demonstrated acts of misconduct or have shown they are unfit for law enforcement work, the need to protect employees from false allegations of misconduct, and the opportunity to periodically assess the effectiveness of our policies and procedures. These objectives can only be accomplished through a consistently thorough and objective investigative process.

The Professional Standards Unit of the police department is responsible for administering the complaint process. Should you hold the impression an employee has been involved in misconduct or are dissatisfied with our service you may register a complaint by:
  • Contacting the Professional Standards Unit during regular business hours at
    972-941-2436
  • Contacting an on-duty Supervisor at 972-424-5678 after regular business hours
  • Completing a Complaint Form (see below) and submit it electronically:

    Plano Police Department
    Professional Standards Unit
    909 14th Street
    Plano, TX 75074
Texas law requires that all complaints against police officers be in writing and signed by the person making the complaint. Complaints must generally be made within 30-days of the incident unless special circumstances exist. The person who was wronged must file the complaint; other persons may give statements as witnesses.
View the Complaint Process.

False Complaints
Filing a false complaint against a police employee is a violation of the Texas Penal Code, Section 37.02. If a person knowingly and intentionally makes a false statement under oath, or swears to the truth of a false statement previously made under oath, a person may be found guilty and punished by a fine up to $4,000, confinement in jail up to one year, or by both fine and imprisonment.

Complaint Forms
English
Spanish
These forms are provided for your convenience. However, you must print, sign, and mail this form to the department; they will not be electronically submitted. Send forms to:

Plano Police Department
Professional Standards Unit
909 14th St.
Plano, TX 75074