City of Plano

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How 9-1-1 Works in Plano

Outdoor Warning System

C.A.R.E. Program

C.A.L.E.A. Accreditation

Quick Reference:

Police/Fire/Medical Emergency dial 9-1-1

Non-Emergency reports, assistance, or questions call (972) 424-5678

Cell phones without service can dial 9-1-1

The Outdoor Warning System audible test is run on the first Wednesday of each month at 12:00 Noon

Make sure to lock your cell phone! If you accidentally dial 9-1-1 just stay on the line

Be aware of your location: get to know your streets and addresses

If safe to do so write down license plates of suspects in crimes

Employment

Employment: Recruiting Video - Minimum Qualifications – Hiring Process

The City of Plano Public Safety Communications Team is not hiring at this time.

Applicant Testing Area

Working for an emergency communications agency is an exciting career, especially with a center so technologically advanced as Plano’s. As a new employee you will undergo extensive training with our staff... You will learn how to help people in desperate situations and provide life-saving instructions to callers, as well as coordinate police responses and dispatch fire and ambulance services when needed. Starting salary is $32,900-35,443/year depending on qualifications. Please see if you meet our minimum qualifications, then proceed to review and begin the steps in our hiring process.

Mark Theurer

If you have any questions please contact Mark Theurer, Operations Coordinator - Responsible for administering the selection / hiring process for calltaking and dispatching personnel, administration of the department’s CALEA accreditation efforts and maintaining the PSC’s accredited status, creation and updating of the department’s standard operating procedures, and involved with special projects as needed.

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