It is our goal to investigate all complaints regarding our performance while ensuring confidentiality for both the complainant and the subject of the complaint.

As a means of maintaining Plano's Public Safety Communications exceptional level of performance and community relations, we:

• Encourage citizens to recommend improvements in our service delivery 
• Encourage complaints and/or questions about the performance or actions of our members and employees

Complaints should describe the events or incident, date and approximate time, and the telecommunicator's name if known.

Procedures for Submitting a Complaint

If you feel that an employee has acted improperly or not given the level of service expected, you may register your complaint in the following ways:

• You may use our online feedback form.  Once submitted, this form will go directly to the Communications Manager.
   
• You may email the Communications Manager directly at tammyk@plano.gov .
   

You may choose to register your complaint in writing by mailing it to:

City of Plano, Public Safety Communications
Attn:  Tammy Kennedy, Communications Manager
1520 Avenue K, Suite 010
Plano, Texas  75074

(972) 941-7930 Main number (NON EMERGENCY)