The Plano Fire Department has received Accredited Agency status with the Commission on Fire Accreditation International (CFAI) for meeting the criteria established through the CFAI’s voluntary self-assessment and accreditation program. The Plano Fire Department is one of 44 agencies that have achieved Accredited Agency status with the CFAI. Plano is the only Fire Department in Texas to achieve accreditation in both fire and emergency medical services (EMS). Plano is the only ISO Class 1, fire accredited and EMS accredited Fire Department in the United States. The Commission on Fire Accreditation International is dedicated to assisting the fire and emergency service agencies throughout the world in achieving excellence through self-assessment and accreditation in order to provide continuous quality improvement and the enhancement of service delivery to their communities. The CFAI process is voluntary, and provides an agency with an improvement model to assess their service delivery and performance internally and then work with a team of peers from other agencies to evaluate the completed self-assessment.
Chief William Peterson stated that the Fire Department’s achievement of accredited status “demonstrates the commitment of the Fire Department to provide the highest quality of service to our community. We have also been able to use the CFAI’s process to help us benchmark our services against other departments across the country to ensure better products and services.”