We Want You!

We want you to come to work for the best 9-1-1 Dispatch Center in Texas !

The City of Plano, TX Public Safety Communications department is a state-of-the-art facility with a focus on technology, safety, and professionalism. We are accredited through the Commission on Accreditation for Law Enforcement Agencies and we are looking for new members of our team. We offer a competitive salary, a training program second-to-none, and the opportunity to help someone each and every day that you come to work!

We are currently hiring non-experienced, entry level personnel and experienced dispatchers.

9-1-1 Calltaker / Police / Fire / EMS Dispatcher
Salary Range $32,900 - $47,377 per year
Starting Salary Range: $32,900 – $35,443 per year, depending on qualifications

 Incumbents will initially be trained to answer incoming non-emergency and 9-1-1 calls for service.  This includes accurately entering calls for service via a Computer Aided Dispatch system and being able to control stressful situations in a calm and concise manner while performing multiple tasks. Calltaker training also includes radio dispatching of Animal Services personnel and various other customer service oriented tasks. Additional training shall include being trained on at least two out of the three following radio dispatch disciplines: Police Dispatch, Fire Dispatch, Police Information Radio (NCIC), depending on department need and training schedule.  Dispatch positions include, but are not limited to, all of the duties of Calltaker training, dispatching and maintaining accurate status of emergency responders, conducting computer searches through various local, state and national databases, initiating the City’s emergency warning system, and monitoring multiple radio channels.

MINIMUM QUALIFICATIONS

• One year experience in a customer service environment.
• One year experience in a multi-task environment.
• Computer skills using Windows-based programs and data entry or word processing experience.
• Knowledge of telephone skills as related to a multi-function phone or PBX system.
• Ability to type a minimum of 35 words per minute and 3400 keystrokes per hour.
• Availability to work a variety of shifts as assigned, including days, evenings, nights, weekends, holidays and overtime as needed.
• High school diploma or GED.

 

PSC Hiring Process

1. Complete online application through Human Resources
2. You will then be contacted to set up a date to come in for initial testing
3. Complete required documents and attend initial testing appointment
4. 1-hour Observation of Plano PSC Calltaking and Dispatch Operations 
5. Initial panel interview
6. Polygraph examination, psychological evaluation and hearing test
7. Background investigation, personal reference checks and employment verification
8. Final interview with department Manager
9. Drug screen

Due to the extensive testing required for these positions, a hiring process time of 8 weeks is not uncommon. If you still have questions about this position, you may email our Hiring Representative at markthe@plano.gov

Required Documents

Applicant Acknowledgment Letter
Fair Credit Reporting Act
Authorization For Motor Vehicle Records Check
Personal History Statement
Public Safety Communications Disqualifier List
Public Safety Communications Hiring Process
Personal Inquiry Waiver Form Authority To Release Information

Click here to download the Public Safety Communications Brochure.