City of Plano

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How 9-1-1 Works in Plano

Outdoor Warning System

C.A.R.E. Program

C.A.L.E.A. Accreditation

Quick Reference:

Police/Fire/Medical Emergency dial 9-1-1

Non-Emergency reports, assistance, or questions call (972) 424-5678

Cell phones without service can dial 9-1-1

The Outdoor Warning System audible test is run on the first Wednesday of each month at 12:00 Noon

Make sure to lock your cell phone! If you accidentally dial 9-1-1 just stay on the line

Be aware of your location: get to know your streets and addresses

If safe to do so write down license plates of suspects in crimes

Public Safety Communications

"Plano 9-1-1, What's the address of the emergency?"

Public Safety Commission 911 calls

That's how our dispatch team answered the 161,190 (nearly 450 per day) 9-1-1 calls that came in to our agency in 2009, and that's how we will answer if you ever need us.

Public Safety Communications (PSC) is the answering point of all 9-1-1 and non-emergency Police/Fire/EMS calls made within the 71.6sq miles that make up The City of Plano. Our well trained dispatchers are here 24/7 as the first point of help in an emergency situation for the city's 268,000 residents.

News:

- May 2010, Plano PSC featured in local news story about the troubles of "pocket dialing" and cell phones. Read the full article here.

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