Property Standards Division

Due to the COVID-19 pandemic, the Property Standards division is focusing on imminent public health and life safety concerns. 

While this is our main focus, we will continue to provide excellent customer service to our residents and businesses by monitoring our community and responding to complaints that are a potential public health and life safety concerns. Complaints that do not fall into these categories may not be addressed until the emergency declaration has expired. 

The Property Standards division is committed to providing outstanding services to residential and commercial property owners and occupants that promote compliance with property maintenance codes and ordinances that directly impact health, safety and welfare; thereby contributing to their overall quality of life in Plano.

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Register a Complaint
There are several ways you may register a complaint with our division.


  Citizen Service Request System

email the Property Standards Departmen   

  Email Complaints



  Walk In

Or you may call 972-208-8150 to talk to one of our specially trained customer service representatives.

Plano Neighborhood Services

Neighborhood Services Department
  Connecting Community Needs with Community Resources
     BEST Neighborhoods * Community Services * Property Standards
 7501 Independence Parkway, Building A, Plano, TX 75025
  Tel: 972-208-8150 Fax: 972-208-8158