COVID-19 Housing Resources

Homeless Assistance

  • Homeless services
  • Map of Social Services for homeless in Plano
  • Interim COVID-19 Hotel Assistance – At Risk of Homelessness. Temporary assistance for people living in a hotel in Plano who lack the resources and support to avoid becoming homeless.
  • Interim COVID-19 Hotel Assistance – People Experiencing Homelessness. Temporary assistance for people experiencing unsheltered homelessness in Plano who 1) are referred by Plano Police Department, 2) test positive for COVID-19, or 3) have a documented recommendation from a medical professional to quarantine/isolate.
  • Rent and Mortgage Assistance - At Risk of Homelessness. Temporary assistance for Plano residents with a lease agreement or mortgage who have received a late notice or notice to vacate.

Rent and Mortgage Assistance

The City of Plano has a Homelessness Prevention Program that can assist low and moderate income residents with paying for housing costs. It is administered by the Assistance Center of Collin County (ACCC). ACCC is currently taking applications for the City of Plano program.

If you are late on paying your rent or mortgage, call ACCC at 972-422-1125, press # 2 and leave a message stating that you are calling for the City of Plano Homelessness Prevention Program. The ACCC will call you back for further screening. 

Call 972-208-8150 with any further questions.

Collin CARES Economic Recovery & Assistance Programs

Eligible Collin County residents may qualify for rent/mortgage, utility and food assistance through the Collin CARES Assistance Program administered through local non-profit organizations. Applications were made available at 8 a.m. on Monday, June 1.

Who can apply?

Minimum qualifications for applicants include:

  1. Resident of Collin County, excluding those located in the City of Dallas as they have received their own funding. (Find out if you are a Collin County resident here)
  2. Experienced a 25% or more reduction in income due to the COVID-19 pandemic
  3. Maintain $20,000 or less in non-retirement assets
  4. Documented income which does not exceed 200% of Area Median Income (AMI) as outlined below.

Table of income eligibility numbers

Collin CARES Help Desk

Are you eligible to apply or need help? Help is available Monday-Friday, 8 a.m. to 5 p.m.

Collin CARES program logo graphic in blue and red

Utility Assistance

Atmos Energy (Gas)

At this time, Atmos Energy has temporarily suspended natural gas disconnections. Customers who need help paying their bill may visit atmosenergy.com/customer-service/get-help-payingyour-bill.

  • “Sharing the Warmth” – This program leverages the generosity of customer donations with additional contributions by Atmos. Atmos then partners with local nonprofit agencies to reach those specific customers. atmosenergy.com/community/sharingwarmth
  • Budget Billing - based on a rolling, 12-month average of the bill and adjusts monthly, providing a more predictable amount due every month. Information: 888-286-6700.

Oncor Electric (Electricity)

Oncor delivers electricity to homes and businesses, but does not sell electricity directly to customers. In Texas, residents and businesses choose their Retail Electric Provider (REP) and they send them a monthly bill. Please contact your REP for billing questions.

  • Some REPs serving the Plano area:
    • Reliant: reliant.com/en/residential/customer-care/billing-payments/index.jsp
    • TXU: txu.com/help-center/covid-19.aspx
    • Direct Energy: directenergy.com/coronavirus
    •  4 Change Energy: 4changeenergy.com/covid-19-information 
    • Constellation Energy: constellation.com/about-us/news/archive/2020/constellationsteps-up-to-support-customers--communities-with-cr.html

For additional questions on Oncor’s service area: oncor.com/SitePages/Covid-19.aspx

CoServ Service Area (Electricity and Gas)

CoServ is suspending disconnections for nonpayment for electric and natural gas bills for residential Members and Customers through Monday, June 1.

TXU Energy

If a customer is unable to pay their bill because of economic hardship related to COVID-19. To take advantage of this assistance, TXU Energy customers should call 1-800-242-9113. Help includes:

  • Waiving late fees
  • Extending payment due dates with no down payment required
  • Reducing down payments and deferring balances over five equal installments

Charter/Spectrum

  • Charter has opened all of their hot spots for public use without limits for 60 days. In Plano that includes High Point Park, Enfield Park and Heritage Yards.
  • Charter is also offering free broadband to homes for 60 days with K-12 and/or college students and waiving installation fees.
  • Charter will partner with school districts to ensure local communities are aware of these tools to help students learn remotely. Charter will continue to offer Spectrum Internet Assist, high speed broadband program to eligible low-income households delivering speeds of 30 Mbps.
  • Details: corporate.charter.com/newsroom/charter-to-offer-free-access-to-spectrumbroadband-and-wifi-for-60-days-for-new-K12-and-college-student-households-andmore