Police Response to COVID-19

Available Online Services

The Plano Police Department has implemented a temporary response protocol that will maintain continuity of essential police services during the city’s COVID-19 response. The Department has been closely monitoring the evolving situation regarding COVID-19, and recognize that social distancing is strongly recommended by the CDC to prevent the spread of the virus. To assist the public during this response with non-emergency calls for service, the Department is requesting community members and the public to utilize the Plano Police Department Online Reporting services to report the following types of incidents:

To access the online reporting services on the Police Department’s webpage click on the Online Reporting link. This online service will limit the number of times our officers need to come into direct contact with residents or enter a residents’ home.

Should you need assistance utilizing this service or believe you need to speak with an officer, please contact the Plano Police Department’s non-emergency number at (972) 424-5678. One of our front desk personnel will be able to assist you using our online reporting system or will have an officer contact you by phone to take your report and determine if in-person contact is needed. Our goal is to proactively protect both our residents and our officers from potentially exposing each other. Reports filed through our online service or over the phone will receive the same professional care, as if they were taken in-person. As always, if you have an emergency, please call 9-1-1.

In-Progress Incidents

Officers will continue to respond in-person to calls involving violence, a threat to life, and in-progress calls such as: 

  • Sexual assaults
  • Family/domestic disturbances
  • Any disturbances involving violence or the threat of violence
  • Thefts, burglaries, and robberies in progress or just occurred or where evidence is present
  • Major crashes with road blockage or injuries
  • Missing persons
  • In progress assaultive offenses or fights
  • Any injury to a child/elderly/disabled
  • Intoxicated drivers or people
  • Welfare concerns
  • Any in-progress calls that have a potential of risk to life or safety (shots heard, suicidal people, etc.)
  • Any call that a Police Department supervisor deems appropriate

For up-to-date information regarding how the coronavirus affects the city’s operations, please visit: https://plano.gov/3554/Coronavirus-COVID-19.