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City of Plano News

Posted on: April 21, 2020

Get Ahead of Your Next Emergency with SMART911

Smart911: Seconds Matter in an Emergency

What if first responders had access to your drug allergies and medical history before the ambulance even arrived?

It’s possible when you set up a safety profile with SMART911. Plano Public Safety Communications has launched SMART911. This tool makes your profile available to dispatchers when you call for help from a cell phone. It fills a critical gap because cell phones do not provide any information to dispatchers. You have the power to select what details to include in your profile such as medical conditions, household information, pet instructions and more. Watch the Smart911 video.

Plano Police Officer Chris Bianez explains how it works in this "Safety Minute" video.

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