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The following companies provide natural gas in the City of Plano:
Atmos Energy - 1-888-286-6700
CoServ Gas - 1-800-274-4014
The Railroad Commission of Texas regulates natural gas in the City of Plano, which are Atmos Energy and CoServ Gas.
Atmos Energy and CoServ Gas operate under franchise agreements with the City for the use of the Public Right of Way.
If you smell gas or suspect a gas leak do the following:
(1) Leave the area immediately
(2) Call 9-1-1
(3) Call your gas provider's emergency number. The emergency number for Atmos is (866) 322-8667 and the emergency number for CoServ is (844) 330-0763
No, the City of Plano cannot advocate for you if you have a problem with your gas bill.
Damaged utility equipment is the responsibility of the utility company.
Reports of damaged equipment can be submitted through FixIt Plano and we will forward to the utility. To assist in timely repairs, please include address and picture of damaged equipment.
You are always welcome to reach out directly to service providers at any time:
Frontier (GTE/Verizon): 800-921-8101 or https://frontier.com/contactus/contact-us#/residential
Spectrum (Charter): 833-780-1880 or https://www.spectrum.com/contact-us
Atmos Energy: 888-286-6700 or https://www.atmosenergy.com/company/contact-us
Oncor (Ask Oncor): 888-875-6279 or http://www.oncor.com/en/pages/i-need-to.aspx
Typical repair time for damaged utility equipment in Plano is two weeks but could be longer depending on the issue.