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The following companies provide natural gas in the City of Plano:
Atmos Energy - 1-888-286-6700
CoServ Gas - 1-800-274-4014
The Railroad Commission of Texas regulates natural gas in the City of Plano, which are Atmos Energy and CoServ Gas.
Atmos Energy and CoServ Gas operate under franchise agreements with the City for the use of the Public Right of Way.
If you smell gas or suspect a gas leak do the following:
(1) Leave the area immediately
(2) Call 9-1-1
(3) Call your gas provider's emergency number. The emergency number for Atmos is (866) 322-8667 and the emergency number for CoServ is (844) 330-0763
No, the City of Plano cannot advocate for you if you have a problem with your gas bill.
Damaged utility equipment is the responsibility of the utility company; however, the City of Plano can facilitate your request with the appropriate company.
Reports of damaged equipment can be submitted through FixIt Plano. To assist in timely repairs, please include address and picture of damaged equipment.
Typical repair time for damaged utility equipment in Plano is 7-14 days but could be longer depending on the issue. If there is a safety issue, such as a large exposed hole in the ground, measures will be taken to ensure the area remains safe until repairs can be completed.