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The following companies provide electricity in the City of Plano:
CoServ Electric Delivery Area - 1-800-274-4014
Oncor Electric - 1-866-PWR-4-TEX (1-866-797-4839)
Electric Company Regulations in Plano:
Oncor Electric Delivery Company LLC. is regulated by the Public Utility Commission of Texas (PUCT). The PUCT regulatory authority oversees competitive markets and compliance enforcement of statutes and rules.
CoServ Electric is a cooperative electric company that opted out of deregulation; therefore, they operate under different rules and regulations. For more information on Cooperatives, please visit the Public Utility Commission of Texas.
Oncor Electric and CoServ Electric operate under franchise agreements with the City of Plano for the use of the Public Right of Way.
As someone living in the CoServ Electric service area, you may not be able to choose your billing company because the State of Texas adopted electric deregulation in 2002.
As a result, Oncor Electric Delivery handles transmission and distribution, maintain the transmission wires, deliver the electricity to your home, and read the electric meters. Billing for electricity distributed by Oncor is handled by Retail Electric Providers (REPs). Consumers can chose their own REP. A list of REPs is available at Power to Choose.
CoServ Electric handles both distribution and billing. Therefore, consumers in the CoServ Electric service area are not able to select a different Retail Electric Provider (REP).
No, the City of Plano cannot advocate for you if you have a problem with your electric bill.
Street light outages or damaged streetlights in Plano can be reported directly to the following sources:
If you are unable to locate the street light needing repair, please report the outage through FixIt Plano.
To report a power outage in Plano, you must contact your provider directly. You can find the outage number for your provider on your electric bill.
Damaged utility equipment is the responsibility of the utility company; however, the City of Plano can facilitate your request with the appropriate company.
Reports of damaged equipment can be submitted through FixIt Plano. To assist in timely repairs, please include address and picture of damaged equipment.
Typical repair time for damaged utility equipment in Plano is 7-14 days but could be longer depending on the issue. If there is a safety issue, such as a large exposed hole in the ground, measures will be taken to ensure the area remains safe until repairs can be completed.
The cables or wires you see in your driveway or alley are temporary cables used by utility companies to prevent services from being interrupted to you and/or your neighbors while repairs are being made.
If there are trees growing into the power lines at your home and they are located in the City of Plano right of way, report it through FixIt Plano. Include the location and a picture of the overgrown trees.
For detailed information on tree trimming near power lines, please visit All About Trees and Power Lines, a publication of the Public Utility Commission of Texas.